New Features on the Online Inquiry System

There are some new features of our online inquiry system that I would like everyone to be aware of.

  1. The system checks for duplicates in Hobsons.
    • If a matching record is found, then it is updated.
    • If no matching record is found, a new one is created.
    • A ‘matching record’ is one that has the same first name and e-mail address as the inquiry being submitted.
  2. Upon inquiry submission, the student immediately receives an e-mail confirmation.  The message they receive is customized based on the program they are applying for.
  3. The system will also immediately notify the appropriate counselor (grad/adult programs) or admissions@cui.edu (undergrad) upon submission.  This will allow our counselors to provide immediate follow-up on inquiries rather than waiting for the reports that they receive every morning from Hobsons.
    • It is still important that you still check the reports daily.  This is because not all inquiries come in via our online system and will therefore not be e-mailed to you directly.
I will be calling each of you today to make sure that the system is working correctly for your program.  You can see an example of the messages sent out from the system below.
Thanks,
Mike
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About Michael Dunn

Father, Artist, Programmer, Data analyst.

Posted on June 8, 2011, in CUI Web Apps, Inquiry and Application System. Bookmark the permalink. 2 Comments.

  1. Minerva Rosas

    Mike,

    Is it possible to view the customize email message that an inquiry receives upon their inquiry submission. Thanks.

  2. Michael Dunn

    The system is built to allow for a significant degree of customization. What did you have in mind?

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